Terms of Service

Lead Vault Solutions

Last Updated: [2/26/26]

1. Acceptance of Terms

By accessing this website or purchasing, subscribing to, or using any services provided by Lead Vault Solutions (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you may not access or use our Services.

Acceptance of these Terms, including by checking a box during checkout, constitutes a legally binding agreement.

2. Description of Services

Lead Vault Solutions provides AI-powered receptionist systems, call handling automation, appointment booking integrations, messaging automation, workflow systems, and related technology services (collectively, the “Services”).

Services may include:

-AI call answering and routing

-Appointment scheduling and calendar integrations

-Automated SMS and reminder messaging

-Call recording functionality (where enabled)

-Demonstration systems

Services are configured and managed using third-party platforms under Company control.

The Company reserves the right to modify, suspend, or discontinue any aspect of the

Services at any time.

3. Setup Fees

A one-time setup fee is required prior to onboarding.

The setup fee becomes non-refundable once onboarding or configuration work has begun. Configuration includes system setup, AI training, workflow creation, calendar integrations, phone number provisioning, and related implementation.

4. Subscription Billing

Services are provided on a month-to-month subscription basis unless otherwise agreed in writing.

-Billing occurs automatically through Stripe.

-Charges occur on the same date each billing cycle.

-Fees are non-refundable.

-No prorated refunds are provided for partial billing periods.

Clients may cancel prior to their next billing date to avoid future charges.

5. Usage Allowances and Overage Charges

Subscriptions may include a defined monthly usage allowance (including but not limited to AI minutes, SMS messaging credits, and call handling resources).

If usage exceeds the included allowance:

-Overage charges will be billed automatically to the payment method on file.

-Overage rates are based on current third-party platform pricing.

-Rates may change without prior notice.

-Usage charges are non-refundable once incurred.

Client authorizes automatic billing for all overage usage.

6. Failed Payments

If a payment fails:

-A five (5) day grace period will apply.

-If payment is not resolved within five (5) days, Services may be suspended.

-Continued non-payment may result in termination.

The Company is not responsible for missed calls, lost leads, or business interruptions resulting from suspended Services.

7. Cancellation

Clients may cancel by providing written notice prior to their next billing date.

-No refunds will be issued for the current billing period.

-The Company reserves the right to attempt resolution prior to processing cancellation.

-Upon cancellation, system access will be revoked.

Subaccounts remain under Company infrastructure and control. Client access to AI systems, workflows, and related assets will be terminated.

8. Ownership and System Control

All AI configurations, automation structures, workflows, system architecture, scripts, and proprietary frameworks developed by Lead Vault Solutions remain the property of the Company.

Phone numbers provisioned through Company systems are managed under Company-controlled infrastructure.

Clients do not obtain ownership rights to proprietary configurations or system architecture.

9. Client Responsibilities

Clients are solely responsible for:

-Generating inbound calls or leads

-Monitoring AI interactions

-Reviewing system performance

-Business operations and decisions

-Compliance with applicable laws

The Company does not guarantee revenue, lead volume, booking rates, or business outcomes.

10. Legal Compliance and Telecommunications Responsibility

Client is solely responsible for compliance with all applicable laws and regulations, including but not limited to:

-Call recording consent laws

-AI disclosure requirements

-TCPA and SMS marketing regulations

-Federal and state telecommunication laws

-Privacy and data protection laws

Lead Vault Solutions acts solely as a technology provider and data processor on behalf of the Client.

Client is responsible for obtaining all required consents from their customers and end users.

The Company is not liable for Client misuse of Services.

11. Prohibited Use

Services may not be used for:

-Illegal activity

-Fraudulent or deceptive practices

-Spam or unsolicited messaging

-Harassment or abuse

-Violation of telecommunications regulations

-Activities that violate third-party platform policies

The Company reserves the right to suspend or terminate Services immediately and without refund for prohibited use.

12. Third-Party Platform Dependency

Services rely on third-party providers including CRM systems, telephony platforms, AI engines, hosting providers, and messaging services.

The Company is not responsible for outages, pricing changes, policy updates, or technical failures of third-party platforms.

13. Pricing Adjustments

The Company reserves the right to modify subscription pricing with prior notice.

Continued use of Services after notice constitutes acceptance of updated pricing.

14. Chargebacks and Payment Disputes

Client agrees to contact Lead Vault Solutions to resolve any billing concerns prior to initiating a chargeback or payment dispute.

If a chargeback is filed without prior written attempt to resolve:

-Services may be suspended immediately.

-Client agrees to reimburse any chargeback fees incurred.

-The Company reserves the right to pursue recovery of disputed amounts.

15. Disclaimer of Warranties

Services are provided “as is” and “as available.”

The Company makes no warranties, express or implied, regarding:

-Accuracy of AI responses

-Continuous system availability

-Business performance

-Error-free operation

AI-generated outputs may not always be accurate or complete.

16. Limitation of Liability

To the fullest extent permitted by law, Lead Vault Solutions shall not be liable for:

-Indirect, incidental, consequential, or special damages

-Loss of revenue, profits, or data

-Business interruption

Total liability shall not exceed the amount paid by Client to the Company within the preceding three (3) months.

17. Indemnification

Client agrees to indemnify and hold harmless Lead Vault Solutions from any claims, damages, liabilities, or expenses arising from:

-Client misuse of Services

-Client violation of applicable laws

-Failure to obtain required consents

-Data or content provided by Client

18. Force Majeure

The Company shall not be liable for delays or failures resulting from events beyond its reasonable control, including natural disasters, internet outages, platform disruptions, or governmental actions.

19. Dispute Resolution and Governing Law

These Terms shall be governed by the laws of the State of Arizona.

Any dispute arising out of or relating to these Terms or Services shall be resolved through binding arbitration in Arizona.

Arbitration shall occur on an individual basis only. Class actions and collective proceedings are waived.

Each party shall bear its own legal fees unless otherwise awarded by the arbitrator.

20. Modifications

The Company may update these Terms at any time. Continued use of Services constitutes acceptance of any revised Terms.